A Culture of Incompetence…?

I guess I’m old-fashioned, or perhaps, an old fogey… or worse, because, when I pay for a good or service, I expect the good to be without defects and the service to be accomplished correctly and in time frame agreed upon.

Last month I had to buy new hoses for my washing machine. I had to take back the first set, and they were the most expensive set, because they leaked… right out of the packaging. Last week, I bought a 13 gallon plastic storage bin, and when I brought it home and set it down, empty, on the floor, the seam split.

We live in a small town with two furniture stores, and when we wanted to replace some furniture that we’d had for more than twenty years, we couldn’t find anything at either store… or in their catalogues… that remotely resembled anything we wanted. Everything was overlarge, overstuffed, and oppressively dark. So, on a business trip to North Carolina, the heartland of American furniture making and outlets, my wife found what we wanted, and the company agreed to ship it, at our expense, of course. The company stated that it would take three to five weeks to arrive. It still hasn’t arrived, and it’s seven weeks and counting. I’ve been talking to the company almost daily, and I finally pried out that the furniture hasn’t even left North Carolina, and the latest estimate is another three weeks before it gets here, and no other freight forwarder can do it in less than three to six weeks. Further investigation revealed that the freight company didn’t even pick up the furniture until two weeks after the date I was told it had shipped. Whether all this is incompetence or indifference, or some combination of both, I really don’t care. What I do care about is that I’ve been lied to and that no one seems able or willing to do anything about it, except say that, in effect, that’s the way it is.

I have a friend who’s a contractor, and a very good one. He has a small team of employees who can do many of the tasks, such as framing, finish carpentry, moderate earth-moving, tiling, etc., and anything his team can do is done well and on time. Anything that he has to subcontract is another story – and about half the subcontractors in the area he won’t use, because they’re even worse. He also admits he’s racist at times, because the only reliable and truly professional drywall firm is Latino, and the best painters are also.

Along those lines, we decided that a pull-down ladder was a better way of getting into the storage space above the garage than standing on a step-ladder. The company sent three wrong ladders with the incorrect dimensions before finally sending the correct size.

After twenty years, we bought a new refrigerator. The new refrigerator arrived right out of the packaging – unpackaged in our kitchen – with a noticeable dent in the front door. The warranty/service covered this, and just this past Wednesday, a month after the refrigerator was first delivered, a new door arrived – except when it came out of the four layers of packaging, it had a bigger dent than the door it was supposed to replace.

I am not making up any of this, and I could have given several more examples, as well. That’s why I’m more than a little concerned about the future of the United States. I certainly don’t recall as much incompetence in as many areas as I’m seeing now, and I don’t think it’s entirely that I’ve become more of a perfectionist as I’ve aged… or a prematurely aged old fogey.

Absolute Rights Revisited

Anita Sarkeesian was scheduled to speak at Utah State University last Wednesday. Then USU received an email that threatened “the deadliest school shooting in American history” if the school did not cancel the lecture by the feminist writer and video game critic. The email, which contained graphic descriptions of what would happen with what types of weapons, was also sent to quite a number of USU and local officials as well.

While Sarkeesian has shown up for speaking engagements despite terror threats before, she did request firearms screening of those attending the lecture. University officials declined her request, citing a 2004 Utah law that expressly allows the carriage of weapons, including concealed weapons, in all public spaces at state universities. Sarkeesian, who created and maintains a feminist video blog and a video series on misogyny in video games, then canceled her appearance. Following that, USU officials went on to claim that freedom of speech was alive and well at USU.

There has been some controversy in Utah over the incident, but one letter to the Salt Lake Tribune made an “interesting” point with the claim that the second amendment should trump the first amendment, and more than a few comments followed that line.

As I’ve said before, I don’t believe in “absolute rights” under all conditions, and the U.S. Supreme Court has affirmed on far more than one occasion that the rights under the Constitution are not absolute under all conditions. So far as I’m aware, the constitutionality of the Utah law to carry weapons, concealed or otherwise, into any “public area” has not been litigated, but I truly don’t see how “rights” under the second amendment would be infringed by allowing one woman to speak about video game violence against women in a university auditorium that banned guns for those attending. No one is being compelled to attend a voluntary lecture, and no one’s rights to carry a weapon elsewhere are being threatened.

If this precedent of allowing guns everywhere under all conditions is extended elsewhere, then free speech becomes imperiled, and I admit that I don’t think someone speaking in public should have to worry about being shot for speaking about a controversial subject. As for “free speech” getting out of hand, the Supreme Court has ruled, again, on more than a few occasions, that not all “free speech” is protected.

In my book, neither the first nor the second amendment should be absolute… but it’s pretty clear that those who love guns more than any other freedom don’t see it that way… or perhaps they feel that they need the security of a gun to say what they want… and to keep others from saying that with which they disagree.

Rules

In all of my fantasy books, the magic systems are logical, and, if you will, as some readers have put it, “have rules.” And I think it’s fair to say that I was among the first of U.S. fantasy writers to develop and carry out such an approach through an entire series, as well as three different series that followed. But I didn’t do it just because it was a “neat” or nifty idea. I did it because, simply put, anything in nature, science, technology, and civilized human societies that works has rules or, if you will, underlying frameworks.

“Laws of nature” tend to be rather inflexible. If one jumps or falls off a cliff here on earth [excluding those in the ocean depths], the result is always going to be a rapid descent, the results of which will range from painful to fatal. Likewise, all human technological progress has resulted from gaining understanding of how the universe works and actively applying that understanding in an organized fashion. If magic were “real,” as I postulate in my fantasy series, any real advancement in its use would come from disciplined study of magic and application of that study.

The problem with human-made laws, as well as with the commandments reputedly handed down from various deities, is that breaking them often affords the rule-breaker an advantage or momentary gratification of some sort, again often an advantage or gratification that costs others, which is why all societies have penalties for rule-breakers. Problems with societal rules usually happen under several circumstances. The most obvious is when someone with great power does so and gets away with it because of that wealth and power, but those transgressions are usually comparatively infrequent – until you get a society such as U.S. society today, where there are over 400 billionaires. The second problem, common to almost all societies, is when society, government, and/or religion mandates or forbids certain behaviors and practices more because those particular rules are more to maintain power – political, religious, or both – than to enhance law and order. Denying women, minorities, or those of other faiths civil rights extended normally to the majority is far more about control and power than anything else. This problem is compounded when the “rules” don’t make sense to a significant segment of society or conflict with the “rules” of as different set of believers.

The “believer-believer” conflict was one reason why the Founding Fathers wanted to separate church and state. It’s also one of the best reasons for a nation’s laws to be based on those basic principles on which all “believers” and non-believers agree, and not to attempt to use laws to impose religious practices.

There have certainly been working societies with no formal “laws,” but they have tended to be either very tightly socially controlled or the equivalent of absolute rule by the most powerful. And all that brings me back to the point that to presume that an organized society exists without rules and that magic has no structure is a fantasy too unrealistic for me.

Single Factor Fallacy

I happened to glance at a recent issue of Forbes [yes, I read both Forbes and The New York Times, not to mention The Economist, New Scientist, Scientific American, and even occasionally those left wing publications like Sierra and Mother Jones] and ran across a poll that asked fifty billionaires to what factor(s) they most attributed their success. While a number mentioned more than one factor, the leading factor given was “discipline and hard work” (cited by 35), followed by “willingness to take risks” (24); education and intelligence (20), and, oh, yes, “luck” (14).

The funny thing is that I know and have known quite a few people who are intelligent, educated, disciplined, and work hard, and out of several hundred I’ve met well enough to make some personal observations, only two of them are multi-millionaires. And in fact, the idea that all it takes to become a multimillionaire, let alone a billionaire, is intelligence, drive, and persistence is in fact an American myth, and a rather damaging one at that. Now, I don’t deny that the overwhelming majority of multi-millionaires are reasonably intelligent, work hard, and persist in a disciplined fashion. They’d have to have those characteristics to succeed, but what I strenuously doubt is that any single factor, or even one or two, can make someone that successful. It takes a whole constellation of factors, including but not limited to having good ideas, being in the right place at the right time, having or making the right contacts, being able to raise the necessary investment, and a certain amount of luck. And a great number of those factors are environmental, and so obvious that they’re taken for granted, such as a stable home life and decent schools while growing up. A single factor just doesn’t cut it.

The same principle applies to other situations as well. Most industrial accidents, especially major ones, aren’t the result of a single factor going wrong, but a combination of at least two, if not more, problems. The same thing is definitely true in aviation accidents, and even though the NSTB often cites pilot error, it’s almost always a mechanical or weather problem, or something else, combined with pilot error. Most automobile accidents involve two factors, if not more.

So why do we persist as a society in trying to identify the single factor, or the “key” factor, when life is so much more like a jigsaw puzzle, where every piece plays a part? Are we trying to make things too simple? Or is it just intellectual laziness?

This “Horrible” World…?

One of the reasons I don’t write books that have overt and graphic horror in them is that they remind me too much of the state of the world. Admittedly, the world has been filled with horror since the first carnivore arrived, consumed another creature, and then was flattened by a tsunami or fried by lava exploding from a volcano… or something like that.

In dealing with horror, I much prefer the quiet kind, the kind most people don’t see or from which they avert their eyes, pretending that it doesn’t exist, or that it will go away if they don’t dwell on it, but these days, the world seems awash in crude violent horror, perhaps symptomatic of the age of excess which we appear to be living.

The excesses are everywhere. There are those that make the headlines day in and day out, such as the growing income inequality between the richest and the poorest, and contrary to popular American opinion, that inequality is almost everywhere, except paradoxically, Scandinavia [which, interestingly enough, was the font of excess some thousand years or so ago]. Or the excesses in faith/religion, with rampant fundamentalism on one side and the greatest percentage of atheism measured in history on the other. This religious extremism sees Christian fundamentalists insisting violently on “the right to life” and unlimited human birth, while largely ignoring all the poor and starving children created by unlimited birth once they’ve been born. The Islamic fundamentalists are even worse, beheading infidels, insisting on the right to essentially enslave and deny education and rights to women, and justifying the right to execute anyone who “leaves the faith”… or draws cartoons of Muhammad. Then there are the apolitical excesses of various governments that will not hesitate to stoop to anything to maintain their power.

One of the greatest excesses, especially here in the United States, is that continuously perpetrated by the media – trumpeting anything that will make headlines to titillate the jaded American masses (which include all too many theoretically educated Americans who still cannot stop watching the media parade of daily horrors). What makes all this so pathetically and ironically amusing is that American society today is far, far safer than it has ever been. I’m not turning my eyes from the current injustices, or excusing them, but today’s discrimination against blacks, immigrants, and others, or the current gender inequalities, is nothing compared to the true horrors of a century and a half ago. And this media excess creates almost a carnival atmosphere that keeps telling people how horrible things are while, at the same time, fueling the anger and resentment on both sides of every issue… and the ignorance. How can the approval rating of Congress be less than ten percent, when over half the voters in almost every Congressional district think that their representative is doing a good job?

I don’t think that it’s a coincidence that the HBO series, Game of Thrones, is doing so well. It typifies exactly how the media represents current society, if thinly disguised as a “War of the Roses” fantasy knock-off. What tends to get overlooked, in the nature of quiet horror, is that such a depiction is effectively creating horror that is far less quiet…

… such as a political/governmental system that is becoming almost completely dysfunctional, such as an instant gratification culture that hasn’t the patience to work out problems, such as a culture so obsessed with wealth and celebrity that it rewards and glorifies those who reach the top, regardless of how such wealth and fame are achieved, such as….

But detailing more would delve too deeply into overt horror, and I’ve already exceeded my horror tolerance for the moment.