Recently, there’s been a fair amount of resentment expressed in the media and elsewhere, if in a scattered manner, about the “bonuses” still being paid to the already high-paid and most likely overpaid senior executives in the financial industry. Here in Utah, one state agency dealing with trust lands paid bonuses to senior personnel early, just in order to avoid the legislature’s pending ban on such bonuses. I not only understand, but also share, a certain amount of the public outrage at monies above and beyond salaries going to those who have created the financial catastrophe the world is trying to muddle through, as well as at all sorts of maneuvers to keep such extravagant pseudo-compensation.

But… very few of those professing the outrage are looking beyond the obvious sins of the financial, real estate, and other malefactors to the even larger underlying problem. Exactly how rational is a society that pays — or allows to be paid — tens and hundreds of billions of dollars to a relative handful of people who manipulate paper, while underpaying and laying off those who are the backbone of a functioning society?

Everyone professes that education is essential to an information/high tech society. So why are legislators and their constituents allowing teacher layoffs, salary freezes for educators on all levels at a time when school enrollments are growing — particularly college enrollments? Again, here in Utah, college enrollments increased almost ten percent this year, and the higher education budget was cut something like 15%. Next year, enrollments are projected to increase another 15%, and more budget cuts are already before the legislature, while faculty numbers are declining, and, as a result, because many students cannot get into already overcrowded required classes, some may take as long as six or seven years to graduate. Some faculty are so overloaded that they literally have neither time nor space to take on more classes and students. This problem isn’t confined to Utah. Similar problems face other localities, including states like Virginia and California.

Order and law are also another support of society, and more than a few police forces have laid off personnel or stopped hiring and let attrition reduce their numbers. Prisons are so overcrowded in state after state that even dangerous felons are being released early.

Over the past several decades, governments on the federal, state, and local level have neglected infrastructure maintenance, to the point that we’ve had bridges and highways collapse. While a few of these problems are being addressed, most are not… and, by the way, such maintenance problems resulted in the closure of the Bay Bridge in San Francisco for nearly a week — because five thousand pounds of metal dropped out of the bridge and onto the roadway.

On the other hand, the federal government can hand out billions so that Americans can buy new cars — another bailout for the incompetent automakers.

As the retired senior corporate vice president of a large high tech firm once put it, “You can tell how people are valued by what they’re paid.”

So… why, exactly, are we as a society continuing to pay excessive millions to those who’ve already endangered us while underpaying and laying off those who support our society? By what logic do we rationalize the irrational?

The other day, my exhausted wife the professor came home from the university, late again, and collapsed into a chair. After sipping some liquid — and not non-alcoholic — refreshment, she asked, “Why can’t they remember anything? Why can’t they remember to open their mouths?” Now… my wife is a professor of voice and opera, and she teaches singers. One of the very basic rules behind singing is very simple: open your your mouth. It’s difficult to project sound with your mouth closed or barely open, especially if you’re trying to sing opera.

It’s a basic, very fundamental, point. And it’s not just my wife. Last week, I heard another voice instructor complaining about the same thing. So why is it that these young students, who love nothing more than to open their mouths to use their cellphones, won’t do so when they’re supposed to? And this is after months, if not years, of instruction.

Unfortunately, it goes beyond that. A good third of the students in her literature and diction class tend to forget when assignments are due… or ask in class, “When is that due?” Of course, they got a syllabus with all their assignments on the first day of class, and one page even listed the “important dates.” So… not only can they not remember, but apparently many of them can’t read, either, or they can’t remember what they read. My own suspicion is that they can’t remember because they can’t concentrate and weren’t really listening. Or they immediately lost their syllabus.

There’s been much debate over the past year about the problems of so-called multi-tasking and how all tasks are done poorly when people attempt to do more than one at a time. Ask any good voice teacher about it. They can testify to the problem. Most undergraduate students can’t handle remembering words, music, and keeping their mouth open at the same time until they’ve had several years of training… if then. Given this, why, exactly, do we as a society think that these same individuals are able to handle automobiles and cellphones simultaneously?

For several years, I taught writing and literature courses on the college level. I occasionally still do, and I learned early on that a considerable proportion of students don’t truly listen unless threatened with pain, i.e., tests, lowered grades, or embarrassment. Even then, the results are mixed. They all want good grades, and the better jobs that tend to follow higher education, but it’s apparently a real chore to remember the little things that comprise good grammar, such as the fact that adverbs aren’t conjunctions, or that independent clauses can’t be joined just by commas, or that spell-checkers don’t pick out wrong word choices spelled correctly… or that plagiarism has some very nasty consequences.

But they don’t have much trouble remembering idiotic lyrics sung off-key by models pretending to be singers… or the rules and strategies for a dozen video games. And why is it that so many teenagers and young adults, when corrected, immediately say, “I know.” If they know so much, why are so much repetition and reminding required?

And this is the generation that so many pundits have claimed will save the world from the sins of the baby-boomers?

Over the end of September and the beginning of October, at the behest and expense of my publisher, I traveled to several regional book shows hosted by associations of independent booksellers. For all the hype about the demise of such bookstores, there are still a considerable number of such stores in business and ordering books. It’s also clear that the majority of such bookstore owners and employees do love books.

My tasks at such shows are relatively straight-forward — to sign books for booksellers in the hopes that they’ll order more, to participate in whatever activities the show and my publisher have lined up for me, and to stand somewhere in the publisher’s booth that is out of the way of the sales reps and yet located where I can talk about my books to booksellers. Fortunately, Macmillan had large enough booths to make this possible, and very professional sales reps who were very accommodating.

I’ve done this, on and off, for years, but it’s an experience that every author should have for a number of reasons. First, when you walk past the rows and rows of booths from publishers large and small, it brings home just how many publishers there are and how many books are published every year. What’s more amazing is what isn’t there. Tor is a division of Macmillan, and Tor publishes over two hundred F&SF titles a year, over half of which are new hardcover titles. At each show, the Macmillan booth displayed, at my best estimation, no more than 200 titles — and those were titles from close to 20 Macmillan subsidiaries, of which Tor is only one. There were display copies of less than ten Tor/Forge titles and advance reading copies. Ten… out of two hundred, and the same general ratio doubtless applied to the titles of other Macmillan subsidiaries. And, remember, the majority of books displayed represented less than half a year’s titles. Now… I can’t say what ratios applied to other publishers, but I’d wager that none of the larger publishing firms were displaying all their current titles or even a significant fraction of those titles.

This didn’t mean that the sales reps weren’t selling the other titles. They were. They often went over long, long title lists with bookstore buyers, but there are thousands of titles, and even the best rep can only mention so many.

Why do I bring up this perhaps obvious point? Because too many authors seldom understand why their publishers don’t “do more” for them and their books. Given the low margin in bookselling, publishers have to focus the majority of their efforts and resources on the blockbuster books, and then on a comparatively small number of best-sellers. The rest are sold through the publisher’s seasonal catalogue and through booksellers who ask for certain titles because their customers want them — call it the end product of word-of-mouth and past sales figures.

For all the logic behind the process, for an author, or at least for me, such shows are always a very sobering reminder that even those of us authors who have enjoyed some moderate success are still very small fish in a very large ocean of books.

NOTE: Because I’m headed to World Fantasy Convention, the next post won’t be until November 3rd..

Like it or not, the distant ancestors of our species were simians — monkeys, apes, what-have-you. For better or worse, many of those traits remain with us today, no matter how much we’d like to disavow them, either by claiming we’re beyond that or denying it totally through a wholehearted espousal of some miraculous divine world-creation mere thousands of years ago.

If we’re so far beyond that ancestry, why are so many behaviors so simian-like? Why do we listen to the loudest and most vociferous chatterers, rather than the most thoughtful? Why, in general, do we follow the tallest males and select them as leaders? And when they’re close to the same height, why do we select the most persuasive, regardless of the facts? Think otherwise? Just look at the history of presidential campaigns since the founding of the United States.

Like all simians — except perhaps the bonobos — we form groups and ostracize those who don’t play by the rules, while attacking all outsiders who intrude. Some of us do treat sex the way the bonobos do — indiscriminately with anyone — but most follow the simian model of faithfulness when convenient or required, but with a large modicum of cheating or serial monogamy, if not both.

Human social dynamics follow many simian patterns, such as male gifts of delicacies, grooming, and food in order to obtain sexual favors. Or females playing up to dominant males for special privileges and status. American male teenagers, as well as those in many other human cultures, form often rowdy gangs, just like many simian pre-adults, who can only be brought into line by social pressure and adult authority.

We’ve taken tool using farther than have our simian relations, but the earliest tools were predominantly weapons, and we’ve certainly carried through on that line, and like our ancestors, who used trees and high places for refuge, so do we, except we build higher than any tree to create such refuges.

Then there’s our vaunted communications technology, which through emails, cellphones, PCs, internet, twitter, Facebook YouTube, MySpace, is predominantly used, not for conveying information, but for the electronic equivalent of social grooming and posturing. Even the majority of face-to-face conversation contains a minimum of information and a maximization of chattering and “grooming.” And as in most simian cultures, most of the time most people don’t listen because they’re too busy chattering or thinking about what they’re going to chatter.

Now… for a bunch of intelligent and sometimes educated apes, we haven’t done too badly… so far, but whether we survive anywhere close to as long as the dinosaurs did is going to require some transcendence of some of our simian characteristics. More chattering and posturing isn’t going to do much to solve energy problems, global warming, terrorism, and an overpopulation of one small planet — and that’s just for starters.

One of the biggest problems my wife and I keep coming across in this supposedly ultra-communicative world is… lack of real communication. How can this be in a world filled with cellphones, IMs, Twitter, email, and even old-fashioned telephones? Actually, it’s very predictable. In effect, all this modern technology increases the noise to signal ratio while increasing the demands on personal time and decreasing the real and productive time for communication, while making live, real-time, person-to-person contact, especially in commerce and business, more and more difficult.

For example, because my wife suffers from asthma, she wanted to see if she could get a swine flu vaccination. Both the state health website and the local newspaper reported that vaccinations were available at certain hours from the hospital, a local pharmacy, and the health department. After getting periodic blood work at the hospital, she attempted to discover about getting a vaccination. After waiting some fifteen minutes to get an answer from a real live person, she was told that, contrary to published information, the hospital didn’t have the vaccine and that she would have to get it from a pharmacy or her private doctor. On her way home she stopped by the pharmacy, where, after waiting, she was told that they only gave “regular” flu vaccinations [which she already had]. Once at home, she made calls over an hour to the doctor’s office [calls necessitated by a continually busy line], only to discover that the only source of vaccine in the city was at the health department. Calls to various functionaries in the health department were rewarded with voice message after voice message, none of which answered her question, until some time later, she got a real person, who informed her that, first no one over 49 could get a vaccination, regardless of health conditions, and that, in fact, there was so little vaccine that only small children were being vaccinated. All in all, that process took close to two hours.

A month or so ago, I ordered a present for my brother from a company I’ve patronized for years. I attempted to order by telephone, but never could get through. So I tried the website and placed the order. Within minutes I had an order confirmation. Except… after a week, I had no shipment confirmation. So I tried to telephone…and again, after listening to various voice mail messages and punching buttons and waiting ten minutes… I was disconnected. I sent an email asking for an order status, and got no response, even after two days. I left a telephone message, since no real person would answer, and another two days passed with no response. I tried again, and after close to fifteen minutes waiting, a real person answered — and I stated the problem. She promised to look into it. Seven hours later, she called back, apologizing because it had taken six hours to get through to her own warehouse, but stating that the order had been sidetracked, but was now being packed and sent on its way. That was six days ago, and it hasn’t arrived at my brother’s house yet.

I could follow these examples with at least a half-dozen more, all of events in the past year and all involving similar problems. But what I want to know is why anyone in his or her right mind thinks that technology actually improves communications. Oh…it’s great for sending things to people… but for actually communicating… it seems to me that the inundation factor has effectively reduced two-way communications. I’m sure all the voice mail screens and messages reduce manufacturer and office costs… but they certainly increase my costs and waste more of my time, and that’s not so much cost-savings as cost-shifting.

Modern communications have many advantages, but when there’s a problem to be solved… the systems aren’t up to it… and don’t tell me that they’re saving me time. My computer saves me time; company voice response systems and voice menus and endless options waste that time.