Earlier this week, I flew back from the World Fantasy Convention in San Antonio, with what I thought would be a comparatively simple itinerary, at least for me, given that getting to and from Cedar City isn’t ever a single flight – except to Salt Lake. My first flight was from San Antonio to Salt Lake City on a fairly comfortable aircraft, an Airbus 320.
Boarding was without incident. Then a few minutes before scheduled push-off from the gate, the pilot announced that there was a fuel discrepancy that needed to be resolved. It took more than an hour and ten minutes to resolve the “discrepancy” and handle the paperwork.
The pilot had announced that the aircraft had the proper amount of fuel, but that the discrepancy still had to be addressed. So, believing that we had been sitting around for more than an hour just to unravel a bureaucratic paperwork snafu, I inquired into the nature of the discrepancy. One crew member finally told me that the problem wasn’t the amount of fuel, but that its location was. Apparently, there was a 20,000 pound imbalance of some sort. How this occurred or whether the crew member had it precisely right, I don’t know, but I do know that an Airbus 320 has two tanks in each wing and a center fuselage tank. To me, a 20,000 pound fuel imbalance sounds serious [especially given that the maximum fuel load is roughly 42,000 pounds], and according to FAA regulations, aircraft are prohibited from taking off with significant fuel imbalances, not that I knew that at the time
As a result, once we arrived in Salt Lake, despite my sprinting between gates, I missed my connecting flight to St. George by ten minutes… as did at least three others, who were either smart enough or pessimistic enough not to run. That meant a five hour wait for our connection. Several others couldn’t leave Salt Lake City until the next day, while a few “fortunate” souls could sprint and make their connections. I finally got home at close to one in the morning.
While I’m very thankful that the pilot caught the error/problem, the incompetence of the refueling crew cost everyone time and money, and had the problem not been spotted, it’s possible that matters could have been far worse.
I may not like weather delays for aircraft, or Air Traffic Control delays, or even some maintenance and repair delays, but delays created by incompetence are another thing entirely. Now, it could be that I’m getting more curmudgeonly as I get older [although some of my offspring might claim I’ve always been that way], but it appears to me that I’m seeing a great deal more of this kind of sloppiness. My wife sees it in students; an Army lieutenant colonel who’s a battalion commander tells me that new soldiers need much more training and “reminders” about the importance of details, and has the statistics to back up his statement; and our son, who runs a very high-end retail outlet, has had to fire more people in the last two years than in the previous decade for exactly the same reasons.
Yet I see statistics insisting that the young people of today are more intelligent than ever. In my view, intelligent people don’t misfuel aircraft or require continual occupational reminders and babysitting.
And then I got a survey from Delta asking how they could have better handled the situation. My answer won’t be considered, I’m sure. I suggested that passengers who are delayed and inconvenienced by incompetence should be financially compensated, and that such compensation should be funded by deductions from the paychecks of senior airline executives.