The Cost-Shifting “Revolution”

The good news (of sorts) is that I once again successfully managed to get our federal and state tax forms completed and filed, albeit with the assistance of tax software.

The bad news is that certain aspects of it took a lot longer because of the trend toward going “paperless.” As a writer I have a lot of varied small expenses, and a great many of them I pay by check, the remainder by credit card. My bank used to send me monthly copies of my checks. I sorted out the ones for business and filed them. Except my bank went paperless and no longer provides copies – which means I have to sort through bank statements and print out copies, except that some businesses convert the checks electronically, so that there’s no real way to get a copy of those checks. Another bank now charges $3 a month to provide a monthly paper statement for a non-interest-bearing checking account.

Add to that that because we no longer have a Staples—or any other office supply business – within 60 miles, I have to order office supplies online, and that also means that I have to print out the receipts myself.

The outfit that maintains the website bills electronically, and that means I have to print out those bills as well… and so it goes. Everywhere I look, there’s pressure to “go paperless,” which may be fine for the companies involved, but it shifts the printing costs and time to me, and I don’t see any corresponding reduction in the prices charged by the companies going paperless. I do notice, in general, that their profits are increasing.

All of this is an acceleration of a trend that likely started more than sixty years ago when gasoline “service stations” (which then used to pump the gas, clean the windows, and check the oil) transitioned to self-service stations.

More and more grocery outlets are offering self-checkout options, as is Home Depot, which are really a choice between standing in line or doing the work of a checker yourself. Some fast-food restaurants now “offer” electronic ordering or ordering through an “app.”

While companies and providers all tout the convenience and cost savings of going “paperless,” and checking yourself out, it seems to me that they’re the ones getting the majority of benefits, while the rest of us do more and more of what they used to do and pay higher prices to boot.

2 thoughts on “The Cost-Shifting “Revolution””

  1. KevinJ says:

    The other benefit to businesses going paperless is they transfer a lot of the cybersecurity risk to you.

    As an old Cold Warrior I always used to dismiss complaints about capitalism. But now, more and more, I absolutely understand why.

  2. Alecia Flores says:

    While I’m not suggesting this will be a ‘feature’ of things like ‘self-checkout’, I recently read an article about a couple who stole >$10k worth of items from a grocery store whilst checking themselves out. They just neglected to check every item in the basket out.

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